Refund policy
30-Day Returns & Exchanges
You may return or exchange eligible unworn items within 30 days of delivery. See full terms below.
Our Guarantee to You
At Aion, we take pride in each of our pieces and we are confident you will too. When you shop with us, you have 30 days from the day you receive your item to request a return or exchange.
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Full Refund: Sent directly back to your original payment method
- Easy Exchange: Exchange your item for a different one from our collection
How to Start Your Return or Exchange
- Contact Us: Reach out to our team at aion@aionjeweler.com to initiate your request. We are happy to answer any questions you have along the way.
- Ship Your Package: Once processed, we will send you detailed instructions on how and where to send your package.
- Note: We love helping our customers, but we cannot accept items sent back to us without a prior return request.
Damages & Issues
Your satisfaction is our priority. Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact us right away at aion@aionjeweler.com so we can evaluate the issue and make it right for you immediately.
Eligibility & Exclusions
To ensure a smooth process, please make sure your returned items are unworn, unused, and in their original packaging.
The following items are final sale and cannot be returned or exchanged:
- Custom or personalized orders (including engraved items)
- Final clearance items
- Gift cards